Frankie Family

How Do I Join Frankie Family Rewards Program?
Create a Frankie Say Relax customer account and you will automatically become part of our program. Or you can join by using our loyalty program widget 'Check Rewards' on the bottom of your screen. All rewards, accounts, sales history, + discount codes are unique to your email account. 

How do I earn loyalty points?
Earn 1 point for every $1 you spend [online or in-store]*. Each time you spend, you will receive an email with your updated loyalty points balance. There are also plenty of other ways to earn loyalty points under the Earn tab of your loyalty profile, including following us on Instagram and referring friends. Use your loyalty points to redeem rewards, or save them up to unlock even more exciting rewards. 

* Excluding original artwork, sale items, any shipping fees, taxes and discounts applied

How do I check my loyalty points balance and redeem rewards?
You can check your balance and rewards anytime by clicking 'Check Rewards' on our website. Each time you shop online, you will receive an email with your updated loyalty points balance. From here, you can click through to your loyalty profile, where you can redeem rewards. 

How do I use my rewards?
When you have enough points to unlock a reward, you'll be able to redeem it for a unique reward coupon. You can use your reward coupon during checkout. Just copy and paste your unique code into the Discount bar and click 'Apply'. Note, you can only use one coupon code per order. use your reward in-store, just let one of our staff know at the counter].